UX Research · Accessibility & Inclusion
I am Spandita Sarmah, a researcher and artist. I study how people actually use technology, especially the people it usually leaves out, and turn what I find into decisions teams can act on.
Accessibility research
T-Mobile
Generative AI research
NYU
Ability Project, accessible art thesis
Foreword
Inclusive Design for a Digital World
Research across AI, accessibility, and inclusion
AI tools for research
An AI-assisted tool I built that made large-scale chat research possible, and the customer insight it surfaced that changed messaging company-wide.
AI tools for research
A social-listening tool that brings unmoderated customer voice into research, and includes people who would never answer a survey.
Generative AI · Enterprise
How business customers want to use AI when choosing a provider, and where they still want a human.
UX Research · B2B
A multi-round research program that moved a product from segmenting buyers by company size to organizing around what they actually need.
Accessibility · Art
Turning one painting into many ways in, so people with different abilities can reach the same work.
Mixed methods, end to end
01
Most briefs arrive as a solution. I work with the team to find the decision underneath, then design the study around that.
02
People with disabilities are not a side sample. They are where a product's real seams show, so I design with them from the start.
03
Findings that end in a slide deck end there. Mine end in clear, prioritized calls that someone can own.
When I moved to the US, I brought forty of my paintings with me. Art taught me that how someone sees their own work is rarely what you would guess, and the only way to know is to ask. That instinct became a research career, focused on accessibility and inclusion.
When we design for the people technology leaves out, the experience gets better for everyone.
Available for research roles, consulting, talks, and conversations about accessible art.